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About Cenza - Overview

 

Our legal process outsourcing services are designed to increase efficiencies at law firms and corporate legal departments by outsourcing rules-based and judgment-oriented legal processes.

Since inception, we have differentiated ourselves with superior processes and strong project management. Our primary objective is to establish long-term partnerships and we do that by closely aligning our processes and operating procedures with those of our client’s.

Our focus is on increasing productivity, improving efficiency and delivering quality results 24/7. We execute our projects with a combination of experienced talent and industry leading technology.

Approach

  • Quality – Our highly qualified team ensures that the highest levels of quality and performance criteria are met. Service Level Agreements are adopted to provide clarity and transparency in our service delivery
  • Expertise – Quality assurance is priority. We consistently refine our quality control protocols and evolve best practices to support our client’s growth
  • Pricing – We offer multiple pricing models. Our pricing structure is market-based and is customized based on complexity and technology used for each project and process
  • Infrastructure – Our document management infrastructure and data processing is state-of-the-art with robust communication technology
  • Security – We ensure the absolute privacy, confidentiality, security and integrity of client information through a combination of physical safeguards and data protection policies

Differentiators 

Cenza provides highly-trained staff, integrated with innovative technology, document expertise and defined processes which come together to create a seamless operation.

  • 24x7 availability – Dedicated staff providing around the clock support
  • Quality and Timeliness – Established service level requirements based on key performance indicators
  • Scalability – Ability to ramp up staffing to meet short term requirements with no compromise on quality
  • Job tracking – Enhanced functionality and information from proprietary web technology
  • Experience – Qualified, trained, highly skilled professionals
  • Communication – Real-time, consistent communication to ensure client expectations are met
  • Flexibility – Services provided are tailored to suit specific requirements in response to client capacity needs
  • Productivity – Experienced workforce to ensure large volumes are delivered in short turn around times

 


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Overview
Board of Directors
Board of Advisors
The Apcom Group
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